FAQs
1 Placing your order
1.1 What if my product isn't in stock?

In the unlikely event of a product being out of stock, we will get in contact with you as soon as we receive your order to resolve this issue. We will always be able to provide an estimated date for when your product will be back in stock. For more information please click here.

 

1.2 What are your payment methods?

We are based around providing a variety of products, and that also reflects on our payment options as well. We like to provide a choice in everything we have to offer, which is why we have three different payment methods, these are:

- PayPal

- Debit/Credit Card

- Finance 

 

1.3 How do I check if a product is in stock?

If you wish to check stock availability before placing your order, you are more than welcome to contact us using one of the following methods:

Email: sales@freitaslaf.net

Phone: +447721187474

Twitter: @freitaslaf_net

Facebook: https://goo.gl/tbRWeK

Our team will be here to help you make your shopping experience one to remember.

1.4 How secure is shopping with Freitaslaf Net Ltd?

Shopping with Freitaslaf Net Ltd is very secure. We have taken every step in making sure our website and our database is secure. For more information on our privacy and security, please click here.

2 Delivery
2.1 Can I track my order?
2.2 Where do you deliver to?
We deliver to ALL UK and Northern Ireland Addresses. Mainland UK is free. Some postcodes will incur a surcharge for delivery. We will advise you of the cost before processing your order. Postcodes that incur a surcharge are the following: Area Postcode England and Wales PO31-41 (Isle of Wight), TR21-25 (Scilly Isles) Scottish Highlands AB1-9/14/21-23/30-39/41-45/51-56, IV1-56, KW1-14, KA27-28, PA20-39, PH11-40, FK19-21, Northern Ireland BT Southern Ireland +Eire/Isle of Man + Offshore Scottish Islands, Dublin Orkney & Shetland Islands HS1-9, KW15-17, PA40-61, PH41-44, ZE1-3 Channel Isles JE, GY
2.3 Do you deliver weekends?
Saturday deliveries are available upon request but a surcharge will be incurred due to weekend rates. Please contact the customer services team if you would like a Saturday delivery. If you have any queries regarding to this, please contact us on 01406259121 or sales@freitaslaf.net and we will advise you on your delivery options.
2.4 What are you delivery times?

Unfortunately we are not able to offer an exact delivery time as our courier operates on an all day delivery service between 7am and 7pm.

We do offer timed delivery services, you can contact us for more information as this service has a surcharge. We can also help you track your order. Contact us on 01406259121 if you have any queries on when you will receive your order.

2.5 Can I collect my item instead?
You are more than welcome to collect your item, simply choose 'collection' on the shipping section of your order. If you wish to contact us before or after your order, please do so, we are here to help.
2.6 What delivery options do you offer?

Next Day Delivery

If your chosen product is available for Next Day Delivery it will be delivered the next working day after the order is placed.

All Next Day Deliveries must be placed before 12.30pm in order to be delivered the following day. Deliveries are Monday to Friday (excluding public holidays) between 9am and 6pm.

Day of Choice

If your chosen item is in stock, you can choose the day you would like it to be delivered from Monday to Friday between 7am and 7pm. Please contact us to request a delivery date on 01406259121.

Saturdays

Saturday deliveries are available upon request but a surcharge will be incurred due to weekend rates. Please contact the customer services team if you would like a Saturday delivery.

If you have any queries regarding the above please contact us on 01406259121 or sales@freitaslaf.net and we will advise you on your delivery options.

2.7 How much do you charge for delivery?
Delivery with Freitaslaf Net LTD is FREE! To avoid any hidden costs or surprises at checkout, we offer a free home delivery service. The price of the product is the price you pay!
2.8 Are my product/s delivered inside my house?

In most cases our delivery company can only deliver the ordered product/s to the front door of the main building; drivers are not permitted to take goods upstairs.

If you reside in an apartment or block of flats the delivery man will deliver to the lobby only as they are not insured to enter private premises. If you require assistance positioning the product you must arrange this yourself. If you require a 2-man delivery, please contact us on 01406259121 before placing your order.

3 Customer Service
3.1 Do you offer finance?

Yes, Freitaslaf Net Ltd offers finance on orders over £500. We offer customers the flexibility to pay in full after delivery or spread out the payments over up to 12 months, 0% interest!

Step 1 - Decide what you are going to buy

Step 2 - Ask to pay later

Step 3 - Complete a quick online application

Step 4 - Pay a small deposit

Step 5 - Take home or wait for your delivery, your first instalment will be collected by direct debit 30 days after delivery. You can keep paying monthly instalments or pay off the full amount at any time.

For more information please contact us on 01406259121 and we will be able to assist you.

3.2 Can I return my product/s?

Every care is taken to ensure your goods arrive in perfect condition, however if you receive your item damaged or faulty please contact our sales team immediately upon receipt on 01406259121 or email sales@freitaslaf.net. You have 7 days from the date of delivery to report any missing, damaged or faulty items, we are unable to process a claim for a replacement any later than 7 working days. For more information on returns, please check our returns policy by clicking here.

3.3 Do you offer assembly service?
On some products we are able to offer assembly service, please contact us on 01406259121 before placing your order for more information.
3.4 I have a complaint, what can I do?
If in the unlikely event of you having a complaint, please contact us by email sales@freitaslaf.net. We will always take your comments and feeback on board to help improve our customer service and sales.
3.5 Do you have a showroom I could visit?
Yes, we do have a showroom where we have some of our products displayed. The address is, Millgate, Whaplode, PE12 6RT. You are more than welcome to visit us, our in-store staff will be more than happy to assist you in any questions you may, we will always try our best to make your shopping experience one to remember.
3.6 What happens if my product/s arrive damaged?
Every care is taken to ensure your goods arrive in perfect condition, however if you receive your item damaged or faulty please contact our sales team immediately upon receipt on 01406259121 or email sales@freitaslaf.net. You have 7 days from the date of delivery to report any missing, damaged or faulty items, we are unable to process a claim for a replacement any later than 7 working days. For more information on returns, please check our returns policy.
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